Hypercom ICE 5500 Manuale Utente

ICE SeriesTroubleshooting Manual SPOS Version 05BFor ICE 5500, 5700, and 6500 Terminals Date: July, 20-2001

940331-002, rev. A Hypercom Corporation xiIntroductionThe ICE Series Troubleshooting Manualis a comprehensive guide to troubleshooting Hypercom® ICE

Introductionxii ICE Series Troubleshooting Manual 940331-002, rev. AProcedures: Numbered procedures have a special graphic appearing in the margin of

Chapter 1Equipment InformationThis section describes important information on the application, initialization, custom maintenance, repairs, configurat

Chapter 11-2 ICE Series Troubleshooting Manual 940331-002, rev. AEPROMThe following lists the current EPROM releases for the appropriate ICE terminal

Equipment Information940331-002, rev. A Hypercom Corporation 1-3InitializationThe initialization is the personality of the terminal and contains merch

Chapter 11-4 ICE Series Troubleshooting Manual 940331-002, rev. ARequesting Repairs Hypercom has the following warranties on equipment: Five years for

Equipment Information940331-002, rev. A Hypercom Corporation 1-5Clearing Reversals, Batches, and Initializations at the Application LevelBefore loadin

Chapter 11-6 ICE Series Troubleshooting Manual 940331-002, rev. AClearing a BatchUse the following steps to clear a batch.Step-by-StepTo clear a batch

Equipment Information940331-002, rev. A Hypercom Corporation 1-7Clearing the InitializationUse the following steps to clear the initialization.Step-by

Chapter 11-8 ICE Series Troubleshooting Manual 940331-002, rev. AClearing Reversals, Batches, or Everything at the Application Level Before loading a

Equipment Information940331-002, rev. A Hypercom Corporation 1-9Accessing the Terminal Boot LevelThe terminal boot level contains the terminal softwar

Chapter 11-10 ICE Series Troubleshooting Manual 940331-002, rev. AProcedure #2Use the Power Down option described in this section to access the termin

Equipment Information940331-002, rev. A Hypercom Corporation 1-11ICE 6500Procedure #1Use the Terminal Menu option described in this section to access

Chapter 11-12 ICE Series Troubleshooting Manual 940331-002, rev. AProcedure #2Use the Power Down option described in this section to access the termin

Equipment Information940331-002, rev. A Hypercom Corporation 1-13Deleting the Current Software Application at the Terminal Boot LevelTo delete the cur

Chapter 11-14 ICE Series Troubleshooting Manual 940331-002, rev. AConfiguring a Terminal for an Application DownloadConfigure a terminal for a softwar

Equipment Information940331-002, rev. A Hypercom Corporation 1-156 Touch 0 for tone dialing or 1 for pulse (rotary) dialing, then touch ENTER on the t

Chapter 11-16 ICE Series Troubleshooting Manual 940331-002, rev. ALoading a Terminal with SoftwareThe terminal dials the NMS telephone number in the M

Equipment Information940331-002, rev. A Hypercom Corporation 1-17Initializing a Terminal for a Parameter DownloadTo receive a parameter download, the

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Chapter 11-18 ICE Series Troubleshooting Manual 940331-002, rev. AScreen 2Perform the following steps from the software level if the terminal displays

Equipment Information940331-002, rev. A Hypercom Corporation 1-19Changing Settings in the Terminal Boot LevelThere are approximately 22 settings in th

Chapter 11-20 ICE Series Troubleshooting Manual 940331-002, rev. A5 The terminal displays the CU address.The CU address should be at the default setti

Equipment Information940331-002, rev. A Hypercom Corporation 1-2112 Touch CANCEL to exit the Option Programming menu. The terminal now returns to the

Chapter 11-22 ICE Series Troubleshooting Manual 940331-002, rev. ATest FunctionsUse the test functions described in this section for troubleshooting.P

Equipment Information940331-002, rev. A Hypercom Corporation 1-23Performing a Display TestUse this function to initiate a display test. The display da

Chapter 11-24 ICE Series Troubleshooting Manual 940331-002, rev. APerforming a PIN Pad TestUse this function to initiate a PIN pad test to test the in

Equipment Information940331-002, rev. A Hypercom Corporation 1-25Performing a Card Reader TestUse this function to enable the card reader test and to

Chapter 11-26 ICE Series Troubleshooting Manual 940331-002, rev. APerforming a Printer TestUse this function to initiate a printer test. The terminal

Equipment Information940331-002, rev. A Hypercom Corporation 1-27Figure 1-1. Printer sample receipt

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Chapter 11-28 ICE Series Troubleshooting Manual 940331-002, rev. ATurning the Printer On or OffUse this function to turn the printer on or off.NOTE:

Equipment Information940331-002, rev. A Hypercom Corporation 1-29Clearing Printer Paper JamsThe following steps describes clearing paper jams from the

Chapter 11-30 ICE Series Troubleshooting Manual 940331-002, rev. A4. Turn the manual feed wheel to remove any printer paper still in the printer.Figur

Equipment Information940331-002, rev. A Hypercom Corporation 1-31Reloading Printer PaperTo properly install the printer paper, read the following step

Chapter 2Error MessagesThis section explains the different types of error messages that may occur during operations and possible steps to clear the er

Chapter 22-2 ICE Series Troubleshooting Manual 940331-002, rev. APlease Try Again (TO)Time Out (TO) indicates the terminal made a connection, but it t

Error Messages940331-002, rev. A Hypercom Corporation 2-3Line BusyLine Busy indicates the terminal does not detect a dial tone. The following is a lis

Chapter 22-4 ICE Series Troubleshooting Manual 940331-002, rev. ABefore Loading or Initializing a TerminalThe following messages appear before you loa

Error Messages940331-002, rev. A Hypercom Corporation 2-5Programming for Hypercom ICE terminals includes the test response code messages listed in Tab

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Chapter 22-6 ICE Series Troubleshooting Manual 940331-002, rev. AThe following user messages indicate conditions that arise from incorrect user or car

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940331-002, rev. A Hypercom Corporation viiTable of ContentsWho Should Use This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Table of Contentsviii ICE Terminal HyperWare Troubleshooting Manual 940331-002, rev. ATest Functions . . . . . . . . . . . . . . . . . . . . . . . .

940331-002, rev. A Hypercom Corporation ixList of FiguresChapter 1 Equipment InformationFigure 1-1. Printer sample receipt . . . . . . . . . . . . .